If the app isn’t tracking steps, try these quick fixes:
- Check your phone’s motion and fitness tracking permissions:
Go to Settings → Privacy & Security → Motion & Fitness, and make sure access is enabled for the WalkFit app. - Select your preferred data source:
Open the WalkFit app → Tap the Profile icon → Go to Integrations & Data → Choose your preferred source (Apple Health or Fitbit). - Make sure you’re using the latest version of the app.
- Make sure your internet connection is stable.
- Restart your device.
If the issue continues after taking these steps, please contact our support team via the Contact Us form—we’ll be happy to help you get things back on track.