ACCOUNT & ACCESS
Can I use WalkFit on multiple devices?
You can access your personal account on multiple devices by simply downloading the app and logging in. However, please note that synchronization between devices is currently unavailable, so data will not sync across them. We’re working on improving this functionality for the future, so stay tuned!
How can I change my height/weight/units/email?
You can change parameters like height, weight, units, and email by following these instructions.
1. Open the app and go to your profile.
You can change parameters like height, weight, units, and email by following these instructions.
1. Open the app and go to your profile.
How can I change the language of the app?
The WalkFit app is currently available in the following languages: English, French, Spanish, Portuguese, German, Italian, Chinese, Korean, Japanese, and Ukrainian. To change the language, follow the steps below:
Open your device’s Settings.
The WalkFit app is currently available in the following languages: English, French, Spanish, Portuguese, German, Italian, Chinese, Korean, Japanese, and Ukrainian. To change the language, follow the steps below:
Open your device’s Settings.
How can I delete my account / personal data?
We are sorry to see you go! Follow these steps to delete your personal data from the WalkFit app:
1. Open the Settings section.
We are sorry to see you go! Follow these steps to delete your personal data from the WalkFit app:
1. Open the Settings section.
We are sorry to see you go! Follow these steps to delete your personal data from the WalkFit app:
1. Open the Settings section.
How can I view my personal data?
To view your personal data, open the app and navigate to:
Settings → Personal Details and tap on Download Personal Data
How do I change to metric/imperial units?
You can easily change the units of measurement for your weight (kilograms/pounds) and height (centimeters/inches) within your profile.
Here's how to do it:
You can easily change the units of measurement for your weight (kilograms/pounds) and height (centimeters/inches) within your profile.
Here's how to do it:
How do I delete my progress / reset my plan?
While the app doesn’t currently offer an option to delete progress or fully reset your plan, you can easily get a fresh start by updating your personal settings.
Just go to Profile → Personal Details, adjust your preferences, tap Save and the app will generate a new plan for you.
How do I log into the app?
Please follow the below step-by-step instructions (see below) to log in the app:
Download the app using the link below:
If your operating system is iOS, tap here to download the app on the App Store.
If your operating system is Android, tap here to download the app on the Google Play.
If you have an active subscription but you’re logged out or just want to use the app on another iOS device, please follow these steps:
Make sure that the Apple ID you’re using is the one you used to purchase your subscription.
If you have an active subscription but you’re logged out or just want to use the app on another Android device, please follow these steps:
Make sure that the Google account you’re using is the one you used to purchase your subscription.
How subscription works?
WalkFit’s app subscription is only offered as an auto-renewing plan, meaning it automatically renews at the end of each billing cycle.
Auto-renewable subscriptions are designed to ensure you maintain uninterrupted access to the app without the need to renew manually.
WalkFit’s app subscription is only offered as an auto-renewing plan, meaning it automatically renews at the end of each billing cycle.
Auto-renewable subscriptions are designed to ensure you maintain uninterrupted access to the app without the need to renew manually.
WalkFit’s app subscription is only offered as an auto-renewing plan, meaning it automatically renews at the end of each billing cycle.
Auto-renewable subscriptions are designed to ensure you maintain uninterrupted access to the app without the need to renew manually.
I already purchased WalkFit - why is it asking me to pay again?
No worries, if you’ve already purchased a subscription, you simply need to install the app on your device to gain access. Once you open the app, use the Login option, as shown below:
Make sure to fill in the appropriate credentials to access your account.
I bought the app - what should I do next?
You’ve completed your purchase—great! Here’s how to get started on your iOS device:
Download the app using the link below:
If your operating system is IOS, tap here to download the app on the App Store.
If your operating system is Android, tap here to download the app on the Google Play.
You’ve completed your purchase — great! Here’s how to get started on your iOS device:
Make sure that the Apple ID you’re using is the one you used to purchase your subscription.
You’ve completed your purchase — great! Here’s how to get started on your Android device:
Make sure that the Google account you’re using is the one you used to purchase the subscription.
Is WalkFit a subscription?
Yes, the Walkfit is offered on a subscription basis. Once you open the website and complete your profile setup, you will be redirected to the payment screen with up-to-date information on the subscription plans currently available, including pricing details and billing schedules.There are usually several auto-renewable subscription plans available, and there may also be special offers.
Your billing period will depend on the type of subscription plan you choose. Information on the final amount you will be charged is displayed on the payment screen before the subscription is confirmed.
Yes, the Walkfit is offered on a subscription basis. Once you open the app and complete your profile setup, you will be redirected to the payment screen with up-to-date information on the subscription plans currently available, including pricing details and billing schedules.There are usually several auto-renewable subscription plans available, and there may also be special offers.
Your billing period will depend on the type of subscription plan you choose. Information on the final amount you will be charged is displayed on the payment screen before the subscription is confirmed.
Yes, the Walkfit is offered on a subscription basis. Once you open the app and complete your profile setup, you will be redirected to the payment screen with up-to-date information on the subscription plans currently available, including pricing details and billing schedules.There are usually several auto-renewable subscription plans available, and there may also be special offers.
Your billing period will depend on the type of subscription plan you choose. Information on the final amount you will be charged is displayed on the payment screen before the subscription is confirmed.
What should I do if I entered the wrong email address when making a purchase?
Unfortunately, this issue cannot be resolved on your own and will require assistance from our Support Team.
Please contact us and provide the email address entered during purchase (if known), and the email address you would like to use instead.
If your purchase was made through the Apple App Store, we cannot change the email address associated with your Apple account or transfer the purchase to another account.
Please contact Apple directly for assistance:
If your purchase was made through Google Play, we cannot change the Google account associated with the purchase or transfer it to another account.
Please contact Google Support for assistance:
